Frequently Asked Questions

Have a question about LensAura? Find helpful answers below, from choosing your next pair of sunglasses to getting help with an order.

What sunglasses collections can I shop?

Explore our Essential Sunglasses, Signature Sunglasses and Premium Sunglasses collections. Browse the individual designs to compare frame shapes, colours and product details.

How do I choose a style that suits me?

Start with your favourite frame shape and the colours you wear most. Understated designs can complement a simple wardrobe, while colourful or structured frames can become your outfit’s focal point. Review the product photos and any listed measurements before choosing. Need a second opinion? Email us with the styles you’re considering.

Are your sunglasses polarised or UV-protective?

Please check the individual product’s specifications for confirmed lens features. If the information you need is not listed, contact us before purchasing. Lens colour or darkness alone does not establish UV protection or polarisation.

Will the colour look exactly like the product photos?

We aim to represent our products accurately, but colours and appearance can vary depending on your screen and device settings. If you have a question about a particular frame or lens colour, contact us before ordering.

Where can I find shipping costs and delivery information?

For delivery availability, shipping costs or estimated delivery times for your location, please email us before placing your order. Include your suburb or city, postcode and country so we can help with your enquiry. Delivery estimates are not guaranteed.

Can I change or cancel my order?

Contact us as soon as possible with your order number and the change you would like to request. Changes and cancellations may not be possible after an order has been accepted, so please check your items and delivery details carefully before submitting your order.

How can I get an update on my order?

Email info@lensaura.com.au with your order number and the email address used at checkout. This helps us identify your order and assist with your enquiry.

Can I return or exchange my sunglasses?

We offer a three-month return window from the date your order is delivered. To request a return, email info@lensaura.com.au within that period with your order number and the reason for your return. Please contact us before sending an item back so we can provide return instructions. For exchange enquiries, contact us to discuss your options. This return window does not limit your rights under applicable consumer law.

What should I do if my order arrives damaged or incorrect?

Contact us with your order number, a description of the issue and clear photos of the item and packaging, where possible. Keep the packaging while we review your enquiry and advise you on the next steps.

How do I contact LensAura?

Email info@lensaura.com.au. For order enquiries, please include your order number. Never send your full payment card details by email.

How is my personal information handled?

Our Privacy Policy explains how personal information is collected, used and shared when you browse, purchase or contact us. If you have a privacy question or wish to make a request about your information, email info@lensaura.com.au.

Ready to find your next look? Explore our Essential, Signature and Premium collections using the links above.